We have an expense report which did not post to FI after settlement. We blocked the payment and tried to delete the expense report. When we click the delete, we get a system error with the following error message: "Credit card clearing is active. Trip version cannot be deleted"..
Please note: we do NOT have credit card clearing active and never have had it active. we have looked at settings and see no reason for this message. I read a suggestion here that we should delete receipts. There were NO receipts with this expense report, so we deleted the line items and still get the message.
Can someone help me understand why we are now getting this message and why we cannot delete this one expense report. We can delete others with no problems at all, but we have 4 rejects on this particular run.
Your help is appreciated.
